So, I got a pleasant surprise last night when I took a couple items to the local Sears and asked about their warranty.
1) I had a 17mm 3/8 drive socket that busted apart (they didn't ask if some dude used an adapter and a long 1/2 breaker bar, don't ask dont tell kinda like one of former President Clintons policies I guess lol) and I expected they would replace that.
HERES THE SURPRISE
2) I had a 35 year old 3/4 drive ratchet which was only missing the little reverse flipper, I think it must have been pressed onto the teeny square shaft and fell off about 10 years ago. Its still worked if you used pliers to turn the teeny square shaft IT WAS ONLY MISSING THE TINY THUMB FLIPPER.
So I walk up to the counter and laid them down and asked if the items could be repaired/replaced under warranty. He asked for my phone number, I didn't have to sign anything I just stood mute after that. So he goes and gets a new socket off the rack and hands it to me, AND THEN doesn't even hardly look at or ask the problem with the big ratchet HE JUST GOES AND GETS ME A BRAND SPANKIN SHINY NEW BIG 3/4 DRIVE RATCHET AND HANDS IT TO ME NO QUESTIONS ASKED !!!!!!!!! That's got be an expensive item
Just wanted to tell that story and how happy I was with the local Sears store and how they handled that to my surprise regarding a 35 year old ratchet that was only missing one small part. Now that I quit farming I may well NEVER use that ratchet again but it looks nice inside the box and you can reverse it without using pliers.
John T
1) I had a 17mm 3/8 drive socket that busted apart (they didn't ask if some dude used an adapter and a long 1/2 breaker bar, don't ask dont tell kinda like one of former President Clintons policies I guess lol) and I expected they would replace that.
HERES THE SURPRISE
2) I had a 35 year old 3/4 drive ratchet which was only missing the little reverse flipper, I think it must have been pressed onto the teeny square shaft and fell off about 10 years ago. Its still worked if you used pliers to turn the teeny square shaft IT WAS ONLY MISSING THE TINY THUMB FLIPPER.
So I walk up to the counter and laid them down and asked if the items could be repaired/replaced under warranty. He asked for my phone number, I didn't have to sign anything I just stood mute after that. So he goes and gets a new socket off the rack and hands it to me, AND THEN doesn't even hardly look at or ask the problem with the big ratchet HE JUST GOES AND GETS ME A BRAND SPANKIN SHINY NEW BIG 3/4 DRIVE RATCHET AND HANDS IT TO ME NO QUESTIONS ASKED !!!!!!!!! That's got be an expensive item
Just wanted to tell that story and how happy I was with the local Sears store and how they handled that to my surprise regarding a 35 year old ratchet that was only missing one small part. Now that I quit farming I may well NEVER use that ratchet again but it looks nice inside the box and you can reverse it without using pliers.
John T