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Tool Talk Discussion Forum

Re: Craftsman Tool Warranty

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Author  [Modern View]

07-26-2014 07:08:15

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I have a couple of comments here.
First of all, I have never had a problem with the Sears warranty program. It used to be that you got a new tool. Now, if I take a ratchet in they have a box of reconditioned tools they go through and replace it with that. I'm OK with that, and the last time I did ask if I could have a different one. The one he pulled out had someone's initials scratched on it. No problem. I found a ten inch crescent with the jaw missing one time. They replaced it as well. Probably shouldn't have done that one as I could see the road rash on the side of it.

Klein tools will do that too, to a certain extent. It is largely up to the dealer though. Their "official" policy is that Klein tools are warranted for the normal life of the tool, not that of the owner. My Klein rep ( I work at a place that sells Klein ) tells me to "take care of my customer" and if Klein rejects the warranty he will cover it for me, and so far he has done just that.

I do feel that truly abused tools of any brand should not be warranted, even if the warranty states (as Sears used to say) that the tool will be replaced for any reason.

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TomH in PA

07-27-2014 14:40:46

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 Re: Craftsman Tool Warranty in reply to js305, 07-26-2014 07:08:15  
I subscribe to the "normal use" warranty. I took in a ratchet that jammed with normal use and got a replacement, no guilty feelings. Another one that was damaged when "somebody" tried to use it as a hammer went in the trash, that wasn"t Sears" fault.

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