Money is a tool...
With the passing of our mother, my siblings and I are recipients of a TOD (transfer on death) brokerage account with Wells Fargo, broker in Bay City, Michigan. He promised me a check last February for my share of the account. Seems he had no clue as to what WF required. His assistant did and was most helpful, if annoyed to be cleaning up his mistakes.
Five months later, still no check and no closer to distribution from the account. The (once) helpful assistant now clearly has no intention of speaking with any of us. Thursday I called her direct number. Someone picked up the phone and immediately put it back on the cradle. Then did not return my voicemail. My siblings have had the same experience.
On Saturday I learned that she sent me an overnight FedEx to Mom's unoccupied house. Which she knew from 3 months ago was not near where I live, when she mistakenly sent a mailed package of forms to me there. I had a 5 hr drive to retrieve the FedEx legal papers, after I got a neighbor to look for them.
The broker who wasn't very competent is no longer with Wells Fargo, retired before he wanted to, whatever that means. The broker who supposedly replaced him does not return voicemail and apparently does not accept calls, at least from our three phone numbers. I can call the Bay City office number, get an answer, but am unable to actually talk to anyone who might know something.
I tried to get help here in Virginia from the sole broker serving our cluster of small cities. He wasn't interested, and also gave me wrong information last February about the check I'm still awaiting. Today I was promised the branch manager of one office near me would call. Apparently he's real busy this morning.
Wells Fargo is split into "bankers" and "brokers" with very little overlap.
My Phoenix sibling went to a Wells Fargo office there and was told she needed a WF checking account for distribution. They didn't read the paperwork, we all apparently need a brokerage account because WF refuses to liquidate the brokerage account, even though we all three authorized them to do that, with their required signed and notarized paperwork, several weeks ago.
Does anyone have experience with a competent Wells Fargo broker, or preferably a broker supervisor, that they can share? Today I asked the person answering in the local branch how far I needed to drive to find a competent WF broker. She didn't know, was surprised that the local broker was unhelpful.
There's a substantial amount of money that Wells Fargo seems intent on not releasing. Any ideas on how to start a small fire under them?
With the passing of our mother, my siblings and I are recipients of a TOD (transfer on death) brokerage account with Wells Fargo, broker in Bay City, Michigan. He promised me a check last February for my share of the account. Seems he had no clue as to what WF required. His assistant did and was most helpful, if annoyed to be cleaning up his mistakes.
Five months later, still no check and no closer to distribution from the account. The (once) helpful assistant now clearly has no intention of speaking with any of us. Thursday I called her direct number. Someone picked up the phone and immediately put it back on the cradle. Then did not return my voicemail. My siblings have had the same experience.
On Saturday I learned that she sent me an overnight FedEx to Mom's unoccupied house. Which she knew from 3 months ago was not near where I live, when she mistakenly sent a mailed package of forms to me there. I had a 5 hr drive to retrieve the FedEx legal papers, after I got a neighbor to look for them.
The broker who wasn't very competent is no longer with Wells Fargo, retired before he wanted to, whatever that means. The broker who supposedly replaced him does not return voicemail and apparently does not accept calls, at least from our three phone numbers. I can call the Bay City office number, get an answer, but am unable to actually talk to anyone who might know something.
I tried to get help here in Virginia from the sole broker serving our cluster of small cities. He wasn't interested, and also gave me wrong information last February about the check I'm still awaiting. Today I was promised the branch manager of one office near me would call. Apparently he's real busy this morning.
Wells Fargo is split into "bankers" and "brokers" with very little overlap.
My Phoenix sibling went to a Wells Fargo office there and was told she needed a WF checking account for distribution. They didn't read the paperwork, we all apparently need a brokerage account because WF refuses to liquidate the brokerage account, even though we all three authorized them to do that, with their required signed and notarized paperwork, several weeks ago.
Does anyone have experience with a competent Wells Fargo broker, or preferably a broker supervisor, that they can share? Today I asked the person answering in the local branch how far I needed to drive to find a competent WF broker. She didn't know, was surprised that the local broker was unhelpful.
There's a substantial amount of money that Wells Fargo seems intent on not releasing. Any ideas on how to start a small fire under them?