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Tool Talk Discussion Forum

Re: Table saw

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Author  [Modern View]
The tractor vet

03-24-2013 08:22:03

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I see you need lessons in how to get WARRANTY on RIGID power tools . as i have had some issues a couple times . And NOW when i take a RIGID power tool back to the store WHERE i bought it from there is no problems NOW . It either gets fixed or replaced . I own a Rigid 12 volt heavy duty drill and that was the start of it all as when i bought it the big sign over the tool dept read , BUY ANY RIGID CORDED OR CORDLESS POWER TOOL BEFORE DEC. (what ever the date was at the time) AND GET LIFE TIME FREE REPLACEMENT FOR LIFE . Well when it took a dump i was in the middle of a complete redo of the down stairs of this OLD HOUSE . I was spending money like a drunken sailor at HOME DEPOT . I took the drill back and they started doing the two step on me (not the thing to do ) I came unglued on them big time to the point that people coming thru the door were turning around and leaving . After a vary heated discussion with the store manager and the mouthy assistant manager my drill was repaired and returned in three days plus the loan of another drill. about a month latter my NEW RIGID 1/4 sheet sander threw the pad off the unit and hit me in the nuts and put me on the floor here again the fight was on but they replaced it and the next one and the one after that and the one after that one and for all my trouble i ended up with a NEW RIGID 14 inch bandsaw for two hundred bucks . Plus now the store has on file at the store all the warranty cards of all my RIGID tools along with a copy of a reg. letter sent to RIGID power tools verifying that my RIGID POWER TOOLS are indeed covered under the repair warranty and also a copy of the letter FROM THE OHIO ATTORNEY Gen.'s office that was sent to them over these problems . As at first they claimed that i NEVER SENT IN THE REG. FOR THE WARRANTY as they had nothing on file . We had PROOF of the percusses with the org sales slips and canceled checkes . THEY DID NOT COUNT ON THAT . as i have every bill for every tool i have bought dating back to 1962 . THERE WARRANTY STATES that the tool will be repaired OR replaced as long as you have it reg. or have the org. sales slip.

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