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John A.

03-22-2013 22:59:13

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Detmurds, Next Time! get a new one off the rack FIRST. And then take it to the counter.(I always get a new on off the rack first before I go the register) I an old enough to tell the young person at the register I was buying Craftsman tools before they were Born! I get a new one!! It is MY Call Not Theirs !!!!
And Do Not take any Sh!t over it. ( I remember when you brought in a ratchet wrench to get it replaced they would take it into the back and install a new ratchet mechanism) If they whip out a non-made in USA. I Do not mind being a Royal A$$ about it since I brought in a Made in USA tool, I Expect to get another one back!!! I have little to No problems getting warranty stuff when I need it. Remember it is the TOOL that is warranted, Not the original owner/purchaser! Ask them IF They are willing to loose a 20+yr customer over a $10.00 wrench. Don't Ask,, As if you are a 7 yr old in 2nd grade needing to go the restroom, TELL Them How it is!
Back in the Fall I acquired a 3/4 drive Craftsman ratchet I took it to a local store in Austin, TX , mine was a USA tool, I went to get a new one off the rack and all there was was Non-USA wrenches So I took the Refurbished one! Hope this helps.
John A.

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