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Tool Talk Discussion Forum


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AG in IN

03-22-2013 10:37:20

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You might get a new tool, but you're not guaranteed one. You're guaranteed a repair of your tool or a replacement. In the warranty, the word "new" is not mentioned. From Craftsman's website:


If this Craftsman hand tool ever fails to provide complete satisfaction, it will be repaired or replaced free of charge. This warranty does not cover expendable parts that can wear out from normal use within the warranty period.

To obtain warranty coverage, return the product to the retailer from which it was purchased for free repair or replacement if repair is unavailable.

Years ago, ratchets could be fixed while you wait/shop. Those days are over. I've had tools that Craftsman no longer offers/can no longer repair break. They usually offer something like the last retail price they can find +50% in store credit towards a tool purchase. Managers do have some leeway.

A refurbished USA tool (if done so with USA parts) will probably outlast their newer Crafts...err, I mean Chinaman line of tools anyway.

This post was edited by AG in IN at 14:22:38 03/22/13.

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03-22-2013 14:46:55

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 Re: SEARS CRAFTSMAN TOOLS in reply to AG in IN, 03-22-2013 10:37:20  
Quoting Removed, click Modern View to see

Ok then,..the one I returned was not repaired, and not replaced with a new one like the one I returned when I purchased it. Not really complaining, wondering what you all thought about it for the most part.

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Indiana Ken

03-23-2013 05:38:14

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 Re: SEARS CRAFTSMAN TOOLS in reply to Detmurds, 03-22-2013 14:46:55  
I would tend to side with you - in that you were disappointed. Sears has in effect taken their warranty program and in this case, turned it into a customer dissatisfier. Yes, Sears honored the warranty but the wording could be clarified so that the customer does not feel "tricked".

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