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Tool Talk Discussion Forum

DR Logsplitter

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Dave in S. Mich

11-06-2010 06:22:57

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I have a 6 ton DR electric log splitter that recently began hemorrhaging fluid. The dealer wasn't helpful (said repair kits are on back order and wouldn't even order me one). He said they tried to fix two units and only one was successful. This model is discontinued. Has anyone out there had one of these units, had to repair it, and know what causes the leak? I've ordered a seal repair kit from DR direct and hope to get this piece back in service soon. Any info or tips concerning this splitter would be welcome. Thank you.

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Dave in S. Mi

11-06-2010 10:23:58

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 Re: DR Logsplitter in reply to Dave in S. Mich, 11-06-2010 06:22:57  
I have "live chatted" with the DR technicians and I believe got good advice. I will see when the parts get here and if my problem is solved. The fluid is leaking from the rear (control handle, motor, pump) end of the unit. I hope it is only where the pump mounts to the end plate (three bolts and 2 o-rings). I am just curious if anyone else has had similar problems and have been able to repair their units. I won't return to this dealer whether it is for a $5 repair kit or a $300 dollar splitter I deserve better service.

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11-06-2010 09:08:45

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 Re: DR Logsplitter in reply to Dave in S. Mich, 11-06-2010 06:22:57  
If this is the same DR that makes the DR trimmers/mowers and such, I've always had good luck with their customer service people. Nice, friendly, and hablais Englais. They know exactly what parts you need and they understand any common problems something may have. Call their 800 number. They take a card and ship fast. I think you can find parts diagrams and numbers on their website.

They can tell you whether it is backordered or not. Maybe the dealer has his own backorder. He may be right about 1 out of 2 not working but then they make their money selling new splitters and not $5 worth of parts. In their defense, they probably get complaints when they sell repair parts that don't work so they don't promote it. Besides they have to do what you should do, call DR and order it and pay shipping then tack on a little extra that probably doesn't pay for their time. Some customers find a new dealer when they run into ones that don't service what they sell.

Of course we all all shooting in the dark here as you didn't say what part was leaking and where. Pump, valve, cylinder, or lines/fittings are all possible options.

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Brian Jasper co. Ia

11-06-2010 08:44:46

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 Re: DR Logsplitter in reply to Dave in S. Mich, 11-06-2010 06:22:57  
Have you tried a hydraulic repair shop?

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gun guru

11-06-2010 08:41:21

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 Re: DR Logsplitter in reply to Dave in S. Mich, 11-06-2010 06:22:57  
What type of splitter do you have?

Where in Michigan are you at? I am 15 miles from the Flint area.

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11-06-2010 06:29:28

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 Re: DR Logsplitter in reply to Dave in S. Mich, 11-06-2010 06:22:57  
Where's the fluid coming from?

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