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YT Website Comments and Suggestions

Missing Gasket in Carburetor Kit

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Jim Paparich

04-30-2012 19:16:51
75.14.219.54



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I was missing the float valve gasket from item C545V on invoice 423144. I called Jeff and he indicated he'd send me one right away. I called a week later and talked to Mike and he informed me that Jeff told him that he'd sent the gasket two days prior. Week 3 - I talked to Derek on 4/26 and he said he'd have one hear by Saturday (4/28). As of today (4/30), I still have not received the gasket. What's going on with this? In the past, your customer service has been excellent, so this is very disappointing.

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YTSupport

05-03-2012 11:14:48
67.132.201.103



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 Re: Missing Gasket in Carburetor Kit in reply to YTSupport, 04-30-2012 19:16:51  
Jim,

I spoke with Michael at the warehouse, he said they have been trying to contact you by email and phone. Could you give them a call at the 800 number?

Thanks,

Chris



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YTSupport

04-30-2012 19:23:16
66.82.162.10



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 Re: Missing Gasket in Carburetor Kit in reply to Brian in Ohio, 04-30-2012 19:16:51  
Jim,

Sorry to hear that. I'll get this to Michael at the warehouse first thing in the morning. Do they have your number? If not, don't put it on here where spammers can pick it up. Just email it to me at support at ytmag.com.

Thanks,

Chris



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