Eating my words re Dennis Carpenter

This morning I was still cooking over the shipping of my parts so I called up DC and asked to speak to whoever was president now. So they forwarded me over to Dennis Carpenter's secretary and I told her who I was and that I was president of a company here in California and I wanted to speak to my counterpart about an issue that had me cooking.

We spoke for a couple of minutes discussing the issue and she asked that I speak to the manager in charge of selecting shipping methods first. I agreed, spoke to him and came to find out they did ship it ground direct and not smart post, the smart post note is a disclaimer in case that is shown as the shipper. He further indicated that he had read my outraged e-mail from the day before and took it seriously and said he had made a note in my customer file that smart post or the equivalent was not to be used on my shipments.

He said they had heard from others complaining about that and that some places it was fine and others not, but anyone who wishes to not have their items shipped in that manner can notify DC by e-mail and they will put it in the file so it will not go that way.

The long and short of it is that they were cooperative, patient and willing to do as their customers request. So I eat many of the words I posted yesterday-and am relieved that I can order from them without this concern regarding shipment.
 
Yep, they don't taste good but I have eaten my words some in the past. I tend to try to think things through now before putting my thoughts out for everyone to see or hear. Doesn't always work though.
Richard in NW SC
 
In this case however, the words should taste good. Bothe seller and buyer came to a mutual agreement for the betterment of all.

Good job to both involved!
 
Steve, Glad you got it resolved. My experience with shipping has been good lately. Items have been delivered in good time.
 

We sell tractor parts! We have the parts you need to repair your tractor - the right parts. Our low prices and years of research make us your best choice when you need parts. Shop Online Today.

Back
Top