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Re: new tool?

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Bob Harvey

12-08-2012 18:57:22

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Sears - Craftsman used to do the same replacement deal --NOT ANY MORE !! I think they are going down the tube .

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12-09-2012 07:43:41

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 Re: new tool? in reply to Bob Harvey, 12-08-2012 18:57:22  
I bought about 6 tape measures, craftsman, couple of years ago - had four break over time, lady at sears gave me the story that they WERE NOT covered under the warranty - I looked her in the eye and said that "That was the only reason I bought them!" She repleced two of them, last time I was in sears to buy a tool.

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12-09-2012 20:33:47

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 Re: new tool? in reply to Jubilee85, 12-09-2012 07:43:41  
Quoting Removed, click Modern View to see

I just brought back a 25' Craftsman tape measure and found out they're no longer made. They did let me pick a free replacement though so I went with the 30' Stanley Fat Max. The cashier didn't blink - said "We're asking you to give up your lifetime warranty so pick what you want".

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Kevin in MN

12-09-2012 12:01:30

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 Re: new tool? in reply to Jubilee85, 12-09-2012 07:43:41  
I wouldn't Judge Sears or Craftsman by one employee. I had a heck of a time getting Home Depot to replace one of their Husky Liftime Warranty Tools. They claim to not know of the warranty until I showed them the packaing on their shelf. Then they thought I should contact Hucky until I showed them it was Home Depot!

Kevin in MN

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12-09-2012 06:14:01

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 Re: new tool? in reply to Bob Harvey, 12-08-2012 18:57:22  
just got a socket hassel..phil

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