John Deere online parts sight!!!

JD Seller

Well-known Member
It would seem that JD shut off the old parts section on the online parts system. All I can get to open is the parts advisor system. After fighting it for two hours to look up a list of parts I gave up. It is a total piece of crap!!! I emailed the parts manager at the store we are now dealing with. He will have to look up all of the parts on my list. This is the first time in over 30 years I can not get the parts information I need/want.

Just another kick to us as customers. We have greatly reduced our JD business in the last six months. We have a CIH combine in the shop right now that we hope to have in the field this fall. This will be the first non Green combine we have ever had in the entire family history. If JD keeps pissing me off the whole darn farm may get a color change!!!!
 
I agree with you,,I buy less and less from Deere, the more they iratate me the more money I save...
 
Mine is gone to the new catalog now as well I?ve been trying to get used to it but it?s not as good as the old style catalog
 
Fiat is no better trust me and you can forget about next day fiat parts there idea of soon i s next week . The dairy bought a brand new farmall 110a mfwd tractor 3 years ago that still has a fuel filter on it that has never been changed why? Because according to fiat the no such filter exits and it was hell just trying to get oil and the main fuel filter which the local dealer didn?t stock any of went to the dealer 6 times before I finally sent the boss int to see if he could get anything done got a call the next day uh we can get the filters minus the one that doesn?t exist
 
Yes, HOW could they take such an easy to use system and screw it up that badly? and WHY?

FWIW, AFAIK the GM, DEERE and New Holland parts catalog systems are all done by a division of the Strap On Tool. Company. REALLY.
 

The old style JD(previous parts catalog) operates correctly for me.

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Tx Jim, are you opening "Previous parts catalog" from a saved bookmark, or from the John Deere Parts homepage?

Just tried again from the home page, and clicking "Previous Parts Catalog" opens "Parts Advisor" from here.
 
Still there for me at:

http://jdpc.deere.com/jdpc/servlet/com.deere.u90490.partscatalog.view.servlets.HomePageServlet_Alt
 
Had the same frustration on Saturday. I stumbled through it, but nothing is listed in any kind of order, like alphabetical. I vowed to use more Shoup, etc. Realistically, even with parts discounts it is still cheaper to buy aftermarket. Buying from Deere is a last resort.
 
You all knew it was going to happen as this was all discussed over a year ago. They gave plenty of time to figure out how to learn to use the new system as well as they said for a "Limited Time You Can Still Access The Old Parts Catalog", they warned you that it was coming.

This is just a software change, no different from going from Windows XP to Windows Vista, to Windows 10. People are going to complain how great the old way was and how terrible the new way is. If they never changed we would still be using a horse and walking plow....
 
"[b:654c4848f0][i:654c4848f0]<font color="#6699ff">are you opening "Previous parts catalog" from a saved bookmark[/i:654c4848f0][/b:654c4848f0]</font>"

Yes.

The bookmark <a href="http://jdpc.deere.com/jdpc/servlet/com.deere.u90490.partscatalog.view.servlets.HomePageServlet_Alt">works as designed</a>.

[i:654c4848f0]http://jdpc.deere.com/jdpc/servlet/com.deere.u90490.partscatalog.view.servlets.HomePageServlet_Alt[/i:654c4848f0]

Hope this helps.
 
Deere will continue to make it more difficult to self work on their equipment, I would imagine their goal is service contracts.
 
(quoted from post at 07:44:01 02/19/18) Tx Jim, are you opening "Previous parts catalog" from a saved bookmark, or from the John Deere Parts homepage?

Just tried again from the home page, and clicking "Previous Parts Catalog" opens "Parts Advisor" from here.

Bookmarked page. I just attempted to open a new page &amp; got "Parts advisor"
 
They probably realized that we were using their site to gain the numbers that we need to find our parts other ways...
 
The evil empire attitude exists in the CaseIH world as well. I've had a fair number of poor experiences with the regional CaseIH dealer and their website has issues as well. I remember stopping at one of their locations and the salesman had no interest in helping concerning a used tractor on their lot. He just said where it was outside and excused himself never to be seen again while I was there that day. I knew where the blasted machine was but wanted to drive it in their yard. Another time the nearest store (15 miles away) did not have a part in stock so out of need I went 75 miles one way to another of their locations to get that part and with only 10 acres on the new part it failed. I was told by the local store I had to chase all the way back to the location that sold the part to do something about it. As far as the website issue goes at least with Deere you could look something 50 plus years old on the PDF if not the regular program. CNH has simply eliminated parts references on line for a fair amount of older equipment. I'm going to do a restoration on an older IH hay conditioner but I am on my own for parts look up as it can not be looked up online. Virtually nobody is around anymore that has an old book and if they were around back then they were most likely badgered by the blockman to get it off the premises. Rant done for the moment.
 
it seem to me that the old parts book is the new parts. and the new parts book is more like the original parts book i got ues to using the new now old parts book like the way the cart open in a new window being my internet is satellite and slow i like the now old parts book that was the new parts book better then the new new parts book i now know you all understand how to ues the old new parts book and the new parts book as the original parts book is now gone
 
Instead of moaning about the change and writing about it here, they should use thier engery and time to learn the new system and be done with it. As if they want access to the parts catalogs they will have to learn the system, which is easy to say the least.

I'm for sure they same people moaned about when they eliminated the microfish system and had to learn a new system...
 
I don't know if I am doing it differently than everybody else but I just looked up a starter solenoid for the 4250 which I do need. I searched Deere and clicked Deere Worldwide then USA English then Agriculture then parts then parts search to input model number. Was disappointed that alphabetical search was not offered but did it easily enough under sectional search. Usually, I am the guy that has lookup problems.
 
Sorry to hear you're having an issue. I have been using it all winter and it works great. Maybe there is a Popup issue on your computer. Just thinking. Good Luck. Paul
 
Well it's pretty hard when the one mega dealer owns every store within a 200 mile radius because fiat forced a buyout of all the small dealers in th2 area. I had a friend working at another dealer and his parts service was no better
 
Interesting... I used to get that screen, but this weekend got something different- which was I thought somewhat easier to use than the system just prior. My biggest fault with the new system was the sectional grouping seemed very odd- there was no rhyme or reason to the section order, and spent a lot of time looking for stuff. Listing the sections in alphabetical order would be a big improvement.

How did you access the screen you had? I usually go in through my dealer's website.
 
I do Deere Worldwide on a general search versus going through a dealer setup or corporate sanctioned account. Yes, the sectional lookup is a little goofy-looking and maybe due to tech staff not being familiar with farm equipment. I don't know the story as to why in my case the alphabetical lookup was not active. I don't know how much redesign work is going on. Groan. Years ago we had a lookup through the dealer and one day I was just playing around and found another avenue to look up parts via Deere. I wish "build your own" was not as clunky as they have made it. Not that I can afford to buy anything currently.
 
Hay maker2 : I have tried using the "new " system several times. I do not have the time to mess around for hours looking up parts. The darn "new" system is designed by a darn car parts out fit. You can not easily get from one machine to another and forget about looking at different serial number breaks on machines to make sure your getting the correct part.

The parts manager at the store we are getting parts from now told me he spent most of the morning today looking up LARGE parts orders from guys like me that usually look up their own parts. He had to call me three times to verify the parts on a couple of thing we are working on that are right at the serial number breaks. JD never switches 100% of the parts at the serial number breaks they give. In production they use all the old parts up and then switch to the "new" parts. So things can be kind of difficult to find at times.

What really POed me was he said the new system was mainly so it would work on SMART Phones better. Then he told me in the next breath that they are having even more troubles with the system than the PC guys.

The guys that made JD great have all retired or died and then JD found the best IDIOTS they can buy to screw the entire company up. Just in a 5 mile circle around me there are FIVE families that have totally switched away from JD in just the last 24 months. I am not talking about little farms either. They are real close to losing us. I can go to THREE different CIH stores in less than a 40 mile radius. Buy this I mean totally different store ownership. Not just different stores in the same "group".
 
JD Seller:
Your making it more difficult than it actually is. You can cry all you want about the change, but in the end if you want to use thier online parts book you will learn to use the new system. Like I said before instead of crying about it, learn to use it.
 
We're getting old JD. Don't care much for the new system either. Problem is us old dinosaurs who actually know how to read and comprehend have got outnumbered. Everything is being dumbed down for the masses. Which makes it infuriating for us old dinosaurs who are used to a common sense approach.

I have all the two cylinder stuff on a db1293 cd in my computer. Have all the NG stuff on a db1292 cd as well. It's rare I have to look up parts online but it sure is aggravating and time consuming when I do.
 
Well I can still use the old site through a bookmark at "purchase parts from JD" and then clicking on "find your part number." I can also access it through JD's main page by going to "parts and service" &gt; "parts" &gt; "ag parts" &gt; "search parts catalog."

I too don't like the new system so I'm gonna keep using the old as long as I can.
 
My local dealer is part of one of those ?mega dealers? and their service has been nothing but great.
 
Shoup would be an option if they offered me free shipping but they won?t and that makes there parts more than the dealer John Deere or fiat
 
I would bet they are probably still operating under the old name but a mega dealer owns them that?s how it is around fiat is just trying to make it look like the small dealer is still the owner they aren?t . Every part I?ve needed in a hurry from fiat Is always in a warehouse a week away with shipping added
 
(quoted from post at 08:03:31 02/20/18) JD Seller:
Your making it more difficult than it actually is. You can cry all you want about the change, but in the end if you want to use thier online parts book you will learn to use the new system. Like I said before instead of crying about it, learn to use it.
ay maker2 How is it "learning" when you get dumped into a system that only has sectional indexes??? Why is that important??? Well the transmission section of a JD 8400 has over 90 pages in it. IF your looking for the secondary clutch pack it still brings up over 20 different pages that you have to go through page by page.

As for crying. Well I know of lots of companies that are working their butts off to get customers to their sites to even LOOK at their products. JD is pissing off customers that are/were spending money with them.

My son who is very computer savvy got so mad this morning trying to order planter parts that he went to an after market company's site and ordered over $5000 worth of parts that would have been OEM if he could have got the job done in under and hour of messing around with the darn site. Took him under ten minutes on the Aftermarket system.
 
(quoted from post at 05:44:02 02/22/18)
(quoted from post at 08:03:31 02/20/18) JD Seller:
Your making it more difficult than it actually is. You can cry all you want about the change, but in the end if you want to use thier online parts book you will learn to use the new system. Like I said before instead of crying about it, learn to use it.
ay maker2 How is it "learning" when you get dumped into a system that only has sectional indexes??? Why is that important??? Well the transmission section of a JD 8400 has over 90 pages in it. IF your looking for the secondary clutch pack it still brings up over 20 different pages that you have to go through page by page.

As for crying. Well I know of lots of companies that are working their butts off to get customers to their sites to even LOOK at their products. JD is pissing off customers that are/were spending money with them.

My son who is very computer savvy got so mad this morning trying to order planter parts that he went to an after market company's site and ordered over $5000 worth of parts that would have been OEM if he could have got the job done in under and hour of messing around with the darn site. Took him under ten minutes on the Aftermarket system.


JD Seller:
You have all sorts of time on this site to comment on this topic as well as other topics, but you don't have time to learn the new system? Is it that you do have the time, but refuse to do it? Your reminding my of the kids from this gerneration.

Maybe someone will be along to post a phone number to John Deere so you can order a part manual (paperback), then we can here how expensive the manual are. And how Deere is pushing everyone away.
 
Well..I am with JD Seller,,I don't like the new site,,it is not as simple and clear cut as the old one,,,I know it will not change back,, and I know I will need to learn this new one,, Darn it...no tears in my eye about it....
 
(quoted from post at 09:00:32 02/22/18)
(quoted from post at 05:44:02 02/22/18)
(quoted from post at 08:03:31 02/20/18) JD Seller:
Your making it more difficult than it actually is. You can cry all you want about the change, but in the end if you want to use thier online parts book you will learn to use the new system. Like I said before instead of crying about it, learn to use it.
ay maker2 How is it "learning" when you get dumped into a system that only has sectional indexes??? Why is that important??? Well the transmission section of a JD 8400 has over 90 pages in it. IF your looking for the secondary clutch pack it still brings up over 20 different pages that you have to go through page by page.

As for crying. Well I know of lots of companies that are working their butts off to get customers to their sites to even LOOK at their products. JD is pissing off customers that are/were spending money with them.

My son who is very computer savvy got so mad this morning trying to order planter parts that he went to an after market company's site and ordered over $5000 worth of parts that would have been OEM if he could have got the job done in under and hour of messing around with the darn site. Took him under ten minutes on the Aftermarket system.


JD Seller:
You have all sorts of time on this site to comment on this topic as well as other topics, but you don't have time to learn the new system? Is it that you do have the time, but refuse to do it? Your reminding my of the kids from this gerneration.

Maybe someone will be along to post a phone number to John Deere so you can order a part manual (paperback), then we can here how expensive the manual are. And how Deere is pushing everyone away.


Haymaker there is no excuse in this day and age for a non intuitive customer interface from a multi-billion dollar corporation. Deere's business, whether they realize it ir not, is customer service. Every interaction with a customer, whether it is at a dealership, on the phone, or online, is either positive or negative. Simple as that. Forcing your customers to flex to your needs instead of the other way round is not good customer service.
 
They changed the online parts manual and everyone is all upset about it. They simplified if for use with smart phones, which seems to be taking over this world instead of the old school PC that I have in front of me. Practically everyone has a smart phone and using it to look up parts or even post here at YT. The web is going to go to an App based platform.

As times change so doesn’t software, it gets to a point that certain software is no longer supported by that specific OEM (not John Deere, but the software companies) or even Windows. At what point does the software company XYZ no longer supports a software that was designed for Windows NT or even Windows XP? This means change is in order for them to continue to support what they are doing.

Have you ever though that the original software that the original online parts database was built upon is obsoleted and no longer supported by the software company? Yes, this means change. They change it so it is universal for the smart phones and PC. I just looked up a part on my smart phone and it was much easier that it was a month ago. Yes, the PC version is not as simplified as it was a month ago, but it is still user friendly and not hard to learn. It is no harder to learn than it was to learn the original parts book look up platform.

As times change so does the software that is used to look up parts. There is a small handful of people on here not liking the change, but what about all the others that do?

This is good customer service. They are changing with the times. They are creating a smart phone based parts look up as this is what the world is leaning too.
 
Hay maker2 I think JD did poor job with this system. If they are so darn smart then why is there not a tutorial or training section for this new system?????? So I am just left to flounder around trying fifty different buttons to try and find the parts I need. I do not mind "learning" some thing but to just dump it out there and tell me I got to "learn" it myself is not a very good business practice.

As for your smart comment about parts books. I have more than 200 hard copies of JD parts books. I bet that Between the service manuals and parts books I have well over $20K invested in books. Truthfully the books are reasonable for what you get when buying a parts book. The trouble is we work on a lot of other equipment beside our own. We do not have time to wait for a hard copy of a book to be delivered.

I made my living being knowledge able about JD equipment for close to 30 years. I also built a pretty good following working on mostly JD equipment too. My Son's have continued that. This business was averaging buying over six figures each year of JD parts. This was mainly due to me pushing the "value" of OEM parts. In the last 12 months JD as a company and it's dealerships have finally pushed me too far. We are rapidly changing how we do business. In the first 60 days of this year we have bought less than half of what we would normally bought from JD for OEM parts. By the end of this year we expect that number to be even lower. IF JD does not value our business then we will take it some where else.

The local dealership has woke up to the fact they "lost" our parts business. Their arrogance cost them more than just our business. Other customers have left too.

So this system is just more gas on the fire to me. The local dealership is not as healthy as it was. I also am seeing JD lose market share to other brands. People are tired of arrogance from many levels of the JD business model. A lot of good independent single dealerships and family farms made JD the company it is today. JD kicked them to the curb. That attitude if not changed will effect the company.
 
JD Seller:
You stated “This business was averaging buying over six figures each year of JD parts”. I must question how much you actually buy in the course of a year from your JD Dealer as I clearly remember you crying in another one of your posts about how much you spend in a course of a year. It took me about 3 minutes to find it.

http://forums.yesterdaystractors.com/viewtopic.php?t=1328976&amp;highlight=

The link that I have attached is from a thread that you created June 20, 2017. In this rant, you clearly stated, “The average is well into the five figures each year.”

When I hear “well into five figures” I am assuming $15K – 20K a year….
When I hear “over six figures a year”, I am assuming $110K a year….
Your numbers do not add up.

If you think switching over to the red or blue will solve all of your problems, then I high encourage you to do that. The grass is not always greener on the other side.
 

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