Texasmark1
Well-known Member
Prbably about 15 years ago I bought a 2 basket Morra Tedder from ASC. The other day I found that the drain plug fell out of the central gear box which is oil filled; how, I don't know but it did. Tried to find a plug to fit and really was having problems as NPT pipe didn't fit and Metric pipe threads or the British threads were confusing and no one had a Metric plug anyway.
So, I get on the wonderful www and plugged in Morra. Found the US office of the company and an email address. Shot off an email yesterday (yesterday was Saturday no less) and before the day was out I received a real nice reply from a company rep. He said that they could find a plug for me. I did say that I was a little guy and he said that didn't matter. I was a customer and would get treated like any other. Said I'd hear from him on monday.
Not bad. I't put that kind of customer service against anyones.
So, I get on the wonderful www and plugged in Morra. Found the US office of the company and an email address. Shot off an email yesterday (yesterday was Saturday no less) and before the day was out I received a real nice reply from a company rep. He said that they could find a plug for me. I did say that I was a little guy and he said that didn't matter. I was a customer and would get treated like any other. Said I'd hear from him on monday.
Not bad. I't put that kind of customer service against anyones.