No more CNH parts for me.

Stephen Newell

Well-known Member
Two weeks ago I bought a starter solenoid for my tractor. I paid 75 bucks for what was suppose to be a heavy duty solenoid. Now today I find the weight of the cable to the starter has broken the terminal bolt. I went to take it back and they informed me that they don't take back parts if they have been installed. Even though I told them the tractor hasn't been used and the part was defective they still wouldn't take it back or exchange it.
 
i think at times people are just idiots, when there is a problem staring them in the face and they are afraid to make a decision.its the same thing at different places. they can just send it back and get a credit ... but no! also had good parts men years ago to when i bought a regulator put it on and did not work, took it back and he gave me another one no questions asked.
or just like the other day phoned grain elevator if they will take canola that is testing in the 10's and 11's ,... NO it has to be dry. dry is 10 and under. but they sure dont give you credit when you deliver extra dry stuff from previous years and take that into account. so im drying canola now.
 
Go to a local starter repair shop and get a new terminal bolt, I have broken them when installing before,, couple bucks and you will be running again
cnt
 
This is what I was trying to describe, the terminal bolt is coming through the body of the solenoid. I don't really see a way of fixing it for what it was intended for.
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They claimed they couldn't send the part back to CNH since it was installed on the tractor. I don't see how you can know most parts are defective until you put them on the tractor and try it.
 
Looks like it got very hot and melted out of the Case it is in. The stand alone solenoids on the older Case tractors here are in a steel case. I get them from NAPA cheaper than C-IH, such as for a 800 Case gas engine.
 
(quoted from post at 19:41:24 10/25/17) Two weeks ago I bought a starter solenoid for my tractor. I paid 75 bucks for what was suppose to be a heavy duty solenoid. Now today I find the weight of the cable to the starter has broken the terminal bolt. I went to take it back and they informed me that they don't take back parts if they have been installed. Even though I told them the tractor hasn't been used and the part was defective they still wouldn't take it back or exchange it.
It was inadvertently dropped on a work bench and it fractured. The rest happened when you carefully snugged it up!CM
 

I buy any electrical components from O'Reilly's parts stores. They have electrical parts that have a lifetime warranty on them. If it doesn't work you can you can return it no questions asked. The brand with the warranty is called BWD.
 
It was never dropped and has been on the tractor for less than two weeks. It was only used to start the tractor a few times and the tractor wasn't even moved. The only stress on it was the cable going to the starter. I wouldn't have attempted to take it back if I could have done anything to cause that. It had nothing but normal use and very little of that.
 
Customer buys a part and breaks it during installation. And it's the dealer's fault? Priceless!
 
(quoted from post at 00:33:14 10/26/17) It was never dropped and has been on the tractor for less than two weeks. It was only used to start the tractor a few times and the tractor wasn't even moved. The only stress on it was the cable going to the starter. I wouldn't have attempted to take it back if I could have done anything to cause that. It had nothing but normal use and very little of that.

It could have been dropped before you bought it, or someone was too rough with the boxes the solenoid was shipped in.
 
If you bought a car and while it was sitting in your driveway the door falls off on the ground would you say it was defective? This part wasn't abused and just broke from the weight of the cable.
 
With O'Reilly's they don't stock that part. I had been buying Napa solenoids and they don't seem to be very good. I thought I would try Case and see if I could get a better one. I know I paid more than four times what I was paying for Napa solenoids.
 
The tractor was only started a couple of times. It was never used enough to get hot. It has a piece of rubber that pulled through from the inside. That may give the appearance of having been hot.
 
(quoted from post at 01:37:18 10/26/17) With O'Reilly's they don't stock that part. I had been buying Napa solenoids and they don't seem to be very good. I thought I would try Case and see if I could get a better one. I know I paid more than four times what I was paying for Napa solenoids.

I bought a new starter solenoid from O'Reilly's for my Ford 8N this summer. They had to order it and had it the next morning.
 
Looks to me the solenoid overheat while the starter was cranking and melted the plastic. The weight of the cable wouldn't pull the stud out.
 

That looks like a starter relay for a Briggs & Stratton lawn tractor, defiantly not a heavy duty one, go to a local auto parts store and get one for a 60's-70's Ford car or pickup or one of the metal cased universal relays, $15-20 and a lot heavier than that POS they sold you.

Last B&S relay cost me $12. Pretty good markup for CNH. If you want a shocker ask for a set of plug wires for a 8N Ford. My dealer quoted me $318.
 
I think its time to get your starter looked at. Why was the original one replaced? Betting it was overheated to, sorry, just the way it looks to me.
 
You only have start the tractor once to get the solenoid hot and melt the plastic.

I have seen this many many times on air cooled engines.
 
That's the same as on my two Onan garden tractor engines, the kind that came on Fords years ago were more robust.
 
That is exactly the same piece of junk I got from Oriellys for my Case trencher,they were open on Sundays when I needed it. Burnt completely into the first time I hit the starter switch. Never got any satisfaction from O'Reillys on it. Bought one from NAPA next Monday still working 5 years later. Will never buy anything electrical from oriellys again. I have been buying all electrical stuff for my older tractors from Steve out of New Jersey. I found him on the Unofficial All is Chalmers site.
 
That is one reason I buy a lot of my tractor stuff at O'Reilly's auto parts. I have been dealing with the same store now for 35 plus years and well they have moved 3 times in those years. I'm well known in that store and some call me the tractor man and even call me when they need help on a tractor or finding a part
 
Don't know what your working on, garden tractor/farm tractor?, but two of my Wheels Horses have that solenoid, called an auxiliary solenoid that actuates the solenoid on the starter. Don't see how that little one by itself could do anything but melt. You need one from an Old Ford or that type, the bigger ones in the picture.
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Stephen I THINK you ill find policy in MOST ag dealerships parts departments will be no return on electrical parts after installation. Now here is why ( and does not cover your problem) folks come in and get an ignition switch when really that was not what was bad they needed the part you replaced. Or they come in and get a generator when they needed a voltage regulator. Most age stores around here actually have a sign hanging around NO RETURNS ON ELECTRICAL PARTS. In you case looks like something was overloaded or defective for sure. I am all most sure the dealer could not get the part warranted by CNH .
 
That may be so but their policy was no returns on any kind of parts that were installed. I don't know how anyone can determine a part is defective until they try it. In my case the solenoid was only activated a few of times very briefly. There is no way it could have been overloaded.
 
I don't think he ever figured out it was for J.I. Case instead of Case. I just took in a Fort type solenoid and asked for something like it or heavier if possible. He came out with that and said it was designed to handle more amperage.
 
Lemmee see, you installed a garden tractor solenoid on a full-sized tractor, and it's FIAT'S fault???
 
I took in a Ford style starter solenoid into the Case dealership and showed the parts guy what I had and wanted a heavier duty model. The parts guy knew it was for a full size tractor. I never had access to the specifications that he had access to. How am I suppose to know he sold me a lighter duty model? This just makes me more agitated by what they have done.
 
Its always risky to blindly rely on the parts counter guy to know/guess which part you need. It helps to have the part number when requesting or ordering parts. If it's not possible to find a part number, bring the old part along, with the model number and serial number of the machine.
 
(quoted from post at 13:41:36 10/27/17) I took in a Ford style starter solenoid into the Case dealership and showed the parts guy what I had and wanted a heavier duty model. The parts guy knew it was for a full size tractor. I never had access to the specifications that he had access to. How am I suppose to know he sold me a lighter duty model? This just makes me more agitated by what they have done.

I tried to look up the Case 210 on the official Case/IH online parts lookup and couldn't find it listed there. So I looked up the Case 300, which should have the same starter solenoid. The part number shown is G44835. Take a look at it and see if it's what you need.

http://partstore.caseih.com/us/RitchiesCobb/parts-search.html#epc::mr48962ar358666bi499376

http://partstore.caseih.com/us/RitchiesCobb/parts-search.html#epc::mr48962ar358666bi1274860

http://partstore.caseih.com/us/RitchiesCobb/image.php?object_type=detailed&image_id=217551[/url]
 
It looks like it's the right part. I may try one someday but I had already gone back to Napa and got the same one I had been using. I'm not partial to Napa parts anyway but they are the only place in town that has one on the shelf.
 

The one in the bottom link looks like a fancy version of a ford relay, probably cost a lot more to.

You may not like Napa but I can name a few others that have a lot junkier stuff than Napa.
 

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